Privacy Policy

Effective Date: 1 August 2025

Last Updated: 1 August 2025

At House of LPL, your privacy is very important to us. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

Personal Information We Collect

When you visit our site or make a purchase, we may collect the following information:

Order Information: Name, billing/shipping address, email, phone number, payment details.
Device Information: IP address, browser type, time zone, cookies, and how you interact with our site (via analytics).
Marketing Preferences: When you subscribe to emails or promotions.

We collect this information in order to:

Fulfil orders and process payments
Provide customer support
Improve our products and user experience
Send updates, offers, and marketing communications (if you opt in)

How We Collect Data

We collect personal data in the following ways:

When you place an order on our site
When you create an account, sign up for emails, or contact us
Through cookies and analytics tools (e.g., Shopify, Google Analytics)

How We Use Your Information

We use your personal information to:

Process orders and payments
Ship products to your address
Communicate with you about your order
Improve our store and shopping experience
Comply with legal obligations

We do not sell or rent your personal information to third parties.

Sharing Your Information

We may share your information with:

Shopify: Our e-commerce platform, to power our store
Payment gateways: To process payments (e.g. Shopify Payments, PayPal)
Delivery partners: To fulfill your order (e.g., Evri, DPD, Royal Mail)
Analytics services: For site performance and improvement

These third parties only access information necessary to perform their roles.

Your Rights (UK & EU Customers)

Under UK GDPR, you have the right to:

Access the data we hold about you
Correct or update your data
Request data deletion (“Right to be Forgotten”)
Object to certain uses (e.g. direct marketing)

To exercise these rights, please contact us at: info@houseoflpl.co.uk

Data Retention

We retain your order information for our records unless and until you ask us to delete it. We may keep non-identifying usage data for analytics purposes.

We use cookies to enhance your experience (e.g. remember your cart, track site usage). You can manage cookies via your browser settings.

Security

We take reasonable steps to protect your data, including encryption via Shopify and secure payment gateways. However, no method of transmission is 100% secure.

Changes to This Policy

We may update this policy from time to time to reflect legal or operational changes. The latest version will always be available on this page.

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For more information or if you have questions about our privacy practices:

House of LPL

Email: info@houseoflpl.co.uk

Location: United Kingdom